Hi Anthony!!
I hvae the same problem about the get a list of logged in and ACTIVATED users.
Please, can you helpme and sent me your handler??
Thanks and regards
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Sergio Fernández
Team Vision S. A.
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Original Message:
Sent: 09-24-2010 13:03
From: A Contributor
Subject: How to get a list of logged in and ACTIVATED users for an ACD workgroup?
Originally posted by dysona;19088
Workgroup Activation is only half-implemented, in my opinion.
In the .NET client it's not even visible which agents are activated (was at least visible in the old Win32 client).
In Interaction Supervisor all of the overview statistics include all logged in users, regardless whether they're activated or not.
Which makes the alerts useless. And makes it impossible to display just a list of relevant agents for a supervisor or an agent on duty. The best you can do is try to sort on logged-in, status, activated in the correct order. Very painful.
etc.
I'm really hoping InIn will finish building Workgroup Activation in a future SU or core version.
But what I really wanted to say was, I have a handler which does something similar to what you want. It returns the number of logged in and activated agents, but could easily be modified to return a list. It loops over all agents in the workgroup, and also uses the DS list mentioned in this thread.
See attachment. Feel free to use it if it helps.
Anthony
Hi, Anthony.
First of all, thanks a lot for sharing this handler. It sure will be of help to me and hopefully, others. Very appreciated indeed.
Secondly, you made some great points in this post regarding CIC agent activation feature, and I support them 100%.
Did you file an enhancement request for it?
If so, and if you still keep the ER identifier provided by ININ Product Management and want to share it, i will file another ER stating my support for yours.
Thanks.