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  • 1.  Recording Queries

    Posted 02-28-2011 11:39
    We want to allow more than one client to query voice recordings but the recorder query function permits users to view agents from other departments and companies. Has anyone written a custom recorder query app that will allow us to search on CallID but only with in a permitted category?

  • 2.  RE: Recording Queries

    Posted 02-28-2011 21:38
    Hi, Jed. You can restrict users visibility over recordings categories in Recorder. Even when other users can "see" other departments agents and workgroups when setting up a recorder query, they shouldn't be able to access their recordings, unless they fall in a category for which they have permissions.

  • 3.  RE: Recording Queries

    Posted 03-01-2011 15:21
    thanks for your reply. The problem is that we do not want them to see any information relating to other agents including names. This is a situation where we have more than one client using the same platform. I was hoping that someone had written an app that did a simple query.

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