Greetings. We need to make modifications to an Attendant profile to accommodate more choices in a custom workgroup directory than what are available with 1-9. A list called by a subroutine may be appropriate, but how do I go about that? For instance, instead of Attendant offering "For Jerry, press 1. For Tom, press 2. For Mary, press 3..." We have nine now, and cannot go to 10 with the Attendant method as it accepts only a single digit. If we had a table that had the user's internal extension and name, we'd like to be able to reference the table and read the names and extensions in order. Or something that works like the company directory, but with only a tiny subset of the users. In the end, we need to route calls to these users via extension when the caller does not know the extension in advance. Advice on how to best accomplish this is appreciated.

First, I'd like to argue that (from a customer service perspective) there must be a better way... like a prompt that asks the caller to enter the extension of the party they are trying to reach or a dial-by-name directory. It would be a huge pain for a caller to have to listen to a menu of a dozen or more items. That said, this should be quite possible using the new Selection operation available in IC 3.0 SU12. You could use a caller data entry operation to play the options to the caller and get input, then the Selection node to transfer calls to the appropriate endpoints based on the data entered by the caller.

The I3 system allows dialing by name and an option to even just state the name of the party you want. There is no reason to follow a double digit menu.

Again, we are offering callers a very small subset of users in our system, to address one specific program. This is on a program-specific DID. Is there a way to create a company subdirectory and add users to it? The issue is that we need callers to be offered the option to leave a voicemail for that specific user if the user does not answer. How does one go about accepting a spoken name without speech recognition software?

Using the dial-by-name node in Interaction Attendant, you can limit the users that can be returned to a workgroup containing only those users. Speech recognition is required to handle speech processing.