Originally posted by workman;25821
Dialer 3.0 SU13
I need to set up a 2 call attempts per day policy and was wondering if anyone else has done this and how they accomplished it.
I'm thinking I could set up a Disposition policy to write the call date and daily attempts (custom field) to the call list table and then check those columns with a Pre Call policy and if the call date = todays date and daily attempts = 2 then do not dial. But honestly, I'm not even sure if this is possible yet.
Regards,
Patrick Workman
Yes, this policy works but there will be extra records with "Skipped" reason code in your CallHistory (CH0) table.
You can use autoschedule settings and for Busy, NoAnswer, Machine, Fax and Hang Up reasons you can schedule them to 300 min (5 hrs) later. So in a working day, one record can only be dialed twice.
It's a more healty way but for it won't work for SIT reasons.