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Originally posted by workman;25821Dialer 3.0 SU13
I need to set up a 2 call attempts per day policy and was wondering if anyone else has done this and how they accomplished it.
I'm thinking I could set up a Disposition policy to write the call date and daily attempts (custom field) to the call list table and then check those columns with a Pre Call policy and if the call date = todays date and daily attempts = 2 then do not dial. But honestly, I'm not even sure if this is possible yet.
Originally posted by bach-dr;25824Yes, this policy works but there will be extra records with "Skipped" reason code in your CallHistory (CH0) table.
You can use autoschedule settings and for Busy, NoAnswer, Machine, Fax and Hang Up reasons you can schedule them to 300 min (5 hrs) later. So in a working day, one record can only be dialed twice.
It's a more healty way but for it won't work for SIT reasons.
Originally posted by Eric_N;26097Recommending is as follows:
1) Keep autoschedule settings default.
2) Create a policy that increments the attempts per day in lets say a custom column in the call list called "AttemptsPerDay".
3) Create a filter that excludes records that have 'AttemptsPerDay > 2' that way when a call list is recycled it will not include those records to be cached ever.
4) Reset the AttemptsPerDay column values to 0 every morning before dialing.
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