A place to ask questions, connect with others, and stay in the know
Originally posted by peraklo;25636Hello,
i would like to place a few buttons on a script that would enable agents to change their statuses depending on the Status messages defined in the Interaction Administrator / System Configuration....
To give you a for instance, i would like to have a few buttons that would say: Big break, Short break, Supervisor Consult, etc... And each of those should have separate timers.
Is it possible?
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.