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Originally posted by Bryandelacruz;35826I have been tasked with creating a after hours for Operations to be able to get ahold of the right group.
Initially I thought I could just do a sequential workgroup and have Attendant route to it however I can't get attendant to transfer to anything but ACD. Round Robin, Sequential and group all don't work. I figured we'd just have everyone set their status to available forward and that would be that. Does anyone have a better way to accomplish this? Or maybe you know why I can't just transfer to a sequential workgroup? 2016 R3 Patch10.
Originally posted by GGanahl;35828In order for a user to receive calls via Round-Robin, Group Ring, or Sequential workgroups, their status has to be Available. So, when they set their status to Available, Forward, calls won't route to them.
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