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  • 1.  Call Flow Diagram

    Posted 01-04-2018 15:34
    Is there an easy way to export the call flow into a visual diagram from Interaction Attendant? Thanks, Andrew


  • 2.  RE: Call Flow Diagram

    GENESYS
    Posted 01-04-2018 16:06
    I don't think there's anything available external to Genesys. Our AppDev folks in PS created a utility that takes a DSEdit xml export of the Attendant info and turns it into a Visio diagram.


  • 3.  RE: Call Flow Diagram

    Posted 01-04-2018 16:27
    Is that something I can have access to? Thanks, Andrew


  • 4.  RE: Call Flow Diagram

    GENESYS
    Posted 01-04-2018 16:37
    I doubt it, but you can contact Support and ask about AppDevelopmentTools.


  • 5.  RE: Call Flow Diagram

    Posted 01-10-2018 00:12
    Has anyone tried Attender (icattender.com)? It seemed to have issues with my visio and I'm wondering if it's worth persevering.


  • 6.  RE: Call Flow Diagram

    Posted 01-10-2018 20:15
    Attender is great fro smaller IVR sizes. It doe snot work well for larger more complex IVR's