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Originally posted by vincent.moore;36156Hi, I would like to create an event that would get triggered when an agent disconnects from a conference and I am having a little trouble determining which tool steps/handlers to use to identify if an agent is connected every three seconds of the conference.
I am thinking about identifying the agent in a custom monitor handler at the beginning of the conference by an attribute like get station connected, or get user id connected, and then query if station or user ID is still connected every 3 seconds. I am guessing there would be an easier way to do this but I am just checking to see if anyone recommends anything while I continue researching this.
Thank you for your time an help.
Here is a scenario:
1. Client calls agent.
2. Agent handles client intake and dials out to a 3rd party.
3. 3rd party, agent and client are conferencing.
4. Agent hangs up. -Trigger event to stop recording the call right when the agent hangs up, and I have the recording stop mechanism in place and working I just need to figure out how to monitor if an agent is still connected or not.
5. Client and 3rd party are left in the conference.
Originally posted by samandiriel;36167I would approach this from a more passive standpoint myself. I would have a Call Monitor handler watching for notification event "PartyRemovedFromConference" and trigger the stop recording code from there if the disconnected party is an agent (you should be able to get the details on which interaction to stop recording from from the initiator variables, I think).
Originally posted by vincent.moore;36168Thank you, I will try this out and see if I can make it work and update the conversation. I appreciate the suggestion.
Originally posted by samandiriel;36169You're most welcome! Feel free to hit me up, I've stuck my fingers into conferencing a couple times now so perhaps I can save you a burn or two when you do likewise :)
Originally posted by vincent.moore;36180I searched around for the "PartyRemovedFromConference" attribute
I am still trying to figure out how to get a the Call Monitor initiator to watch for notification "PartyRemovedFromConference" event .
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