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Originally posted by GGanahl;35461No, they don't document individual handlers. They haven't since CIC 2.2 or so.
Originally posted by GGanahl;35463Obviously, there are a lot of SMS handlers. Since I don't have SMS set up on my system, I can't reproduce what you are seeing, but I might be able to dig up some info.
What are you seeing? Automated messages coming back when you test inbound?
What is the text in those automated messages?
The only "SMS Send" toolstep instance is in System_OutgoingSMSGenericObject by default. I'm not seeing an automated response, as I go through the handler sequence...but I can't put them in debug to see what is really happening.
Originally posted by nofon4u;35464When the SMS arrives, CIC returns three messages to the sender:
1. "Interaction transferred to [user]"
2. "Welcome to IC!" (hopefully i can change this to my organization name easily)
3. Alerting: [name]
I'm guessing they are coming from "CustomSMSRoutingToHandler" which is mentioned in the SMS technical resource. I was just hoping for a bit more info on this handler.
Originally posted by GGanahl;35466It sounds like your SMS is being routed as Chat (a feature). There are iWeb Strings that are automatically sent as responses in that scenario.
Did you run "SendCustomNotification Set IWeb Strings" somewhere along the way when you were setting up SMS?
There is also an option to set a custom attribute on the iWeb Strings settinss, I think, for SMS, which turns the auto-response off: CUSTOM::SMS OPTION:Block All Auto-Responses
Otherwise you should be able to see the strings being sent in Interaction Administrator under System Configuratio>Web Services>Web Services Parameters>Settings: SMS
Look on the Custom Attributes tab. Lots of attributes. For example, CUSTOM::TEXT:Welcome Header is set to "Welcome to IC!" by default. You should be able to change it to your company there.
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