Hi, We create a client application to the CIC system in C # IceLib. How to get call history for the specified user. I know that the call logs are stored in the table CallDetail in I3_IC database, but I do not want to get the data from this site. How to get information about the history of the user's calls when I log to the CIC system? Does anyone know how to do it Interaction Client .Net? Thanks

Hi, I am in the same position and I am trying to access call history using iceLib.Internal Dll. I Cannot access see all the option but it should have . chat history , voice mail history, and call history. I came to know thought their demo sampels from programfiles/Interactive inteligence/ iceLib. let me knw if you come up!! with any good solutions. Thanks.

Take a look at the InteractionsHistory Class. It allows you to get a collection of HistoryItems which should contain the information you are looking for.

how do you call interactionshistory class? Which Library file would you have to include? Tried using the following: using ININ.IceLib.Connection; using ININ.IceLib.Interactions; using ININ.IceLib.UnifiedMessaging; using ININ.IceLib.People; using ININ.IceLib.Directories; using ININ.IceLib.Internal; Still can't call the class interactionshistory.

It's in ININ.IceLib.Interactions.dll InteractionsHistory bob = new InteractionsHistory(InteractionsManager);