A place to ask questions, connect with others, and stay in the know
I wrote a nifty little handler for an oncall staff that uses a structured parameter that can be changed anytime you need to. It answers the call, ask for name/reason for call, puts call on hold and then dials the list sequentially. Pretty functional because it allows each tech to anser the call or not.
Hello Robert,I really wanted to how this handler work to transfer to Mobile in Genesys Cloud. as customer want to if the users are away from system then call goes to External Mobile.
Just so we are clear, PureConnect (formerly known as CIC) is a different product line to Genesys Cloud CX (Formerly known as Pure Cloud and before that OrgSpan.)
Handlers only apply to the PureConnect product, not Genesys Cloud. If you seek advice on setting up and adding functionality to Genesys Cloud, I recommend heading over to the Genesys Cloud CX forum, where I'm sure you will find many people willing to assist!
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.