Neha,
I would suggest you start a new thread with your question, this post you found is from 2014. Some basic things to check first is did you install the CCS components on a different server and then the dialer components on your CIC server? Have you confirmed the Interaction Center services are running on the CCS server? Opening up your Dialer log on the CIC server should give you some insight as to what is going on.
Thanks,
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
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Original Message:
Sent: 01-30-2020 02:19
From: Neha Khanna
Subject: Can't load the item!
Hi
I am facing a similar issue. Could you please help me with the resolution which worked for you?
Thanks
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Neha Khanna
Moksa Technologies Pvt. Ltd.
Original Message:
Sent: 04-05-2013 11:37
From: A Contributor
Subject: Can't load the item!
Thanks!!! I've re-installed Dialer. The main things in this installation was good reading manual!!!