A place to ask questions, connect with others, and stay in the know
Originally posted by BillDauz;32666We recently upgraded to 2015 R2. In the previous version the callback disposition was not tied to disconnecting the call. Now, if the callback disposition is selected that action is tied to call disconnect and it does just that - Disconnects the call. I read the release notes and understand the concept of trying to get people to use the disposition. But, in my humble opinion, think they should have made it optional- say made it a server parameter. Does anyone know of any way to disassociate the callback disposition (Callback successful/ Callback Failed) and the call disconnect? One thousand thanks in advance for any insight!
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.