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IWP and Calibraion Scorecards

  • 1.  IWP and Calibraion Scorecards

    Posted 10-04-2017 13:25
    We are testing the implementation for IWP. We intend to use this for agent viewing and signing of scorecards; however, we do not want them to see Calibration scorecards/comments. In testing we have not found a way so these scorecards are not presented to the agent to view. Any suggestions.