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Problem dialing local phone numbers in CIC 2.4

  • 1.  Problem dialing local phone numbers in CIC 2.4

    Posted 02-12-2018 17:34
    We are located in the 916 area code. Starting on Friday February 9, changes were made that forces users to have to dial out using 1 and the 916 area code to local numbers. When attempting to dial out to a local number, I dial 1-916-xxx-xxxx but I just get a phone recording that says you must dial 1 plus the area code for this number. Is there something in the Dial Plan that I need to change so that I can call out to local 916 numbers? We are using CIC 2.4. Any assistance would be appreciated.


  • 2.  RE: Problem dialing local phone numbers in CIC 2.4

    Posted 02-12-2018 17:36
    Attached is a copy of our dial plan and line groups


  • 3.  RE: Problem dialing local phone numbers in CIC 2.4

    Posted 02-12-2018 18:09
    I was able to make the necessary changes.