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Getting the mailbox/email address based on the User Extension and sending email

  • 1.  Getting the mailbox/email address based on the User Extension and sending email

    Posted 11-01-2017 21:10
    Hi, I am a beginner to handlers and wanted to see if there was a way to get the mailbox/email address of the user based on the extension. The email addresses are configured in the IA for the users. Thank You, -Bhaskar


  • 2.  RE: Getting the mailbox/email address based on the User Extension and sending email

    GENESYS
    Posted 11-01-2017 21:33
    Yes. Use the Lookup tool step (System tab) with Key Type "User" and Search Attribute Type "Extension" (those are the defaults). Attribute type would be "emailAddress" for the mailbox value. ("Mailbox" would return the mail ObjectMoniker, but that's not normally what you want)


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