PureConnect

 View Only
Discussion Thread View

Assigning recordings to agents

  • 1.  Assigning recordings to agents

    Posted 01-15-2018 16:53
    Hi everyone, Is there a way to automatically assign recorded calls to agents for scoring in the Interaction desktop or ICBM? Thanks.


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources