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I came across this post, looking for ACW behavior documentation, is there any more other than what is here in the Server Parameters. This does confirm what I have thought was the behavior for many years, but some related questions have come up here at ACC, I need to be absolutely certain of behavior in all scenarios & Server parameter settings. So……..
In regard to Server Parameter: "StatServer_AlwaysTrackACWForLastACDInteraction" Can you confirm 2 things, when this parameter is set to False.
The definition for the behavior of StatServer_CombineConsecutiveAcwStatus Changes when set to "True" is not clear to me.
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