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Tracking Idle messages for chat interactions.

  • 1.  Tracking Idle messages for chat interactions.

    Posted 04-19-2022 04:22
    Hi All,

    Bit stuck with a customizations I'm trying to build, I need to know where I can catch the idle message and disconnect messages in a handler when its pops on the chat so I can write it to the calleventlog of the interaction.

    I have found the EIC attributes for the chat customization but I need to know where would be the best place to see when they are actually popping on the chat conversation from a handler.

    Hopefully someone has had this issue before that might be able to point me in the correct direction?

    Tx
    #DigitalChannels
    #Handlers

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    Joseph Rakgatla
    MiWay Insurance Ltd
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