Hi all,
Recently we tested our own soft phone on pure connect 2021, we configured the phone to provision to server using port 8060, the phone can provisioned successfully.
From IA, we can see that the SIP address of the softphone is sip:xxx.xxx.xxx.xxx:8060.
After that, we login interaction desktop with the soft phone for testing, found that e.g. inbound call, from interaction desktop press pick up button, call cannot be picked, but from the Softphone press pick up, call can be picked without problem.
After investigating the SIP engine log, we found that if pressing pick up from interaction desktop, CIC server tried to use port 5060 to notify the soft phone to pick up the call.
I really don't know why CIC server goes for 5060 instead of 8060, does any one know can I configure the server using port 8060 for my softphone communication only?
Any suggestions are appreciated.
Thanks
Frankie
#SIP/VolP------------------------------
Frankie Tsang
Continuous Technologies International Limited
------------------------------