It cannot be prevented, unless you create a custom handler that changes the status back.
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Original Message:
Sent: 05-21-2019 06:38
From: Ahmed Elsheikh
Subject: Prevent Status Change
Dears,
how can i prevent the agent from changing the status during the call on interaction connect. As the agent has the ability to change it during the call
#Implementation
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Ahmed Elsheikh
IST Integration Services And Technologies Co.
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