PureConnect

 View Only

Discussion Thread View

  • 1.  Forecasted Service Levels

    Posted 08-28-2019 14:54
    Is the any work being done around being able to see service levels for a scheduling period at the daily level in one snapshot? This would save time from having to refresh each workgroup for each day to see the daily service levels of each workgroup.
    #AskMeAnything(AMA)

    ------------------------------
    Jukina Emperator
    The Coca Cola CompanyBSNA
    ------------------------------


  • 2.  RE: Forecasted Service Levels

    GENESYS
    Posted 08-28-2019 15:19
    Hi Jukina,

    You can examine expected service level in a few places with Optimizer.  First, you can see by workgroup both interval and cumulative for the day at the bottom of the schedule.  

    Or in the intraday by all workgroups, individual workgroup or by service goal group.

    Please let me know if I have misunderstood your question.  


    ------------------------------
    Chip Funk
    Manager, Business Consulting
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Forecasted Service Levels

    GENESYS
    Posted 08-28-2019 15:22
    Hi Jukina,

    If Chip's suggestion doesn't provide you with what you need, please feel free to submit a product enhancement request to our Product Ideas Lab.  This community has replaced ideas.inin.com and will provide you with an improved experience that continues to focus on crowdsourcing Ideas, encouraging dialogue and building community. Our goal is to truly incorporate the voice-of-our-customers into the conversation and process that drives product development.

    Here's the link:  https://pureconnect.ideas.aha.io/ideas

    ------------------------------
    Michele Fisher
    Genesys - Employees
    Director, Product Management
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources