Hi PureConnect Users,
Interaction Connect now has most of the Agent features that Interaction Desktop has; some remaining work is already in progress.
We are now looking (exploring) to add important ICBM features in Interaction Connect.
Through this forum I want to reach out to you to understand what are your top 3 use cases of ICBM that you would want in Connect?
Can you send a direct email to me with your top 3 ICBM use cases?
Bishay.Bishesh@genesys.com#Omni-ChannelDesktop/UserInterface#Roadmap/NewFeatures------------------------------
Bishay Bishesh
Sr. Product Manager- User Clients
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