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I think the Agents accounts does not have access right sto search recordings. We did try to add a user in the portal but still no result found in the search of CIC server for the user. We think the issue is that the IWP is not accessing the CIC server to pull recordings or users. even if we use the "maste racoount"But we do not know what needs to change and how the update to 2021 did affect that ?regardsHorst
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