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  • 1.  Stations time out

    Posted 04-15-2022 16:16

    I have an question related to an IVR and station time out , we are going to implement new Profile in IVR system which first node will ask end user to insert the extension if he didn't 

    insert any extension by default it will be transferred to specific station, Also in-case he insert an extension and the station didn't response to the call there should be a specific prompt

    message for the end user such as "we will call you again" and so on.

    my question is how can I upload the specific prompt message, I checked all options in the station and i didn't find anything will help me to implement this 

    also how can i transfer the call in-case end user didn't insert any extension on IVR .

    any past experience???

    Mohannad haddad
    Fourth Dimension Systems LLC

  • 2.  RE: Stations time out

    Posted 05-07-2022 08:05

    Hello Mohannad,

    please add the logic loop to ask 3 times about please enter the 4 or 5 digit extension. and or then you can transfer direct to Queue or disconnect the call.

    vinayak Vagal
    SmartConnect Technologies Pvt. Ltd

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