PureConnect

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  • 1.  Pureconnect-interaction desktop

    Posted 01-06-2022 12:12
    Hello Members,

    I want to know , is it mandatory to have SIP Soft phone provisioned for interaction desktop workstation ?, I have successfully login into interaction desktop

    My Problem is i am not able to make a call from one workstation to other workstation , getting below error

    any help would be highly appreciable

    Thanks in Advance for kind help
    Sukhadeo





    #PureConnectQAEpisode

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    Sukhadeo Prasad
    Consilium Software Inc Pte Ltd
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  • 2.  RE: Pureconnect-interaction desktop

    Posted 01-09-2022 01:58
    Hello Sukhadeo,

    Yes, it's mandatory to install and provision the Sip softphone to all agent PC's to be able to make/receive calls.
    Also, you have to create the station in the Interaction Administrator with the FQDN for the agent PC

    Documentation: https://help.genesys.com/pureconnect/mergedProjects/wh_tr/desktop/pdfs/Installation_Configuration_Guide.pdf

    Regards,
    Amr Khalil


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    Amr Khalil
    Dimensions Solutions for Telecommunications and Information Technology Company
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  • 3.  RE: Pureconnect-interaction desktop

    Posted 01-09-2022 20:33
    Hi Sukhadeo,
    No, it is not mandatory to have a SIP Soft phone provisioned for interaction desktop workstation. You can use a hard SIP phone instead. In either way you do need to create the station in the Interaction Administrator, and then provision the hard phone on your network.
    In other words - the CIC server needs to know how to connect the calls to your workstation. It could be a hard phone, or a softphone
    Hope it helps.
     


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    Igor Dinissuk
    Optima Communications International Inc.
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  • 4.  RE: Pureconnect-interaction desktop

    Posted 01-10-2022 02:00
    Igor is right i suppose there is no hard phone available at your side so you have to provision the sip softphone

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    Amr Khalil
    Dimensions Solutions for Telecommunications and Information Technology Company
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  • 5.  RE: Pureconnect-interaction desktop

    Posted 01-11-2022 03:14
    If you don't want to use a Managed Phone like the Genesys SIP Softphone or a SIP Hardphone, you can use a "Remote Station" or a "Remote Number".
    There you can enter any valid external phone number, e.g. you mobile, and use this as media to make/receive calls.

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    Andreas Tikart
    Fiebig GmbH
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