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  • 1.  Change certificate signature

    Posted 01-24-2022 03:08

    I have an question related to certificate part in genesys , now we are using sha1 as signing algorithm in our contact center we aim now to change it to sha2 how could we make this

    I did search for long time and I didn't find anything useful or clear document show me how we can did this .... any past experience plz


    Mohannad haddad
    Fourth Dimension Systems Company

  • 2.  RE: Change certificate signature

    Posted 01-25-2022 08:46
    Hi Mohannad,

    The instructions to upgrade the PureConnect certificates to SHA2 are provided in the Security Features TR:

    It should work using setup assistant, but for some remaining certificates the gensslcertsu tool would be needed.


    Marcelo Heil França
    InfinIT.cx GmbH

  • 3.  RE: Change certificate signature

    Posted 01-25-2022 10:53
    Mohannad haddad, I have done this on my environments several times due to PCI and this document has help a lot, from the document library of whichever version you are on look for Security Features Technical Reference this document has a lot of scenarios depending on which components you are upgrading. everything start on Setup assistant, important note you have to do this from the A server if on a switchover scenario.

    Jesus Vallejo
    Conduent / Atos