Hello community,
Hope all of you are doing great.
We have the following scenario:
- Agent works in CRM, with our custom integration to PureConnect. They are fully handle calls in CRM.
- At the call moment CRM creates special entity "call", which is stored in client communication history.
- In this call entity there are several fields like call duration, call topic and so on.
- We want to add recording download link as a field to this entity.
- And we wonder how long links which is got by export-uri method is valid. Can we get them just one time and the end of the call for example and assign them to call entity as a field. Or we need to get them every time we open call entity?
And we wonder how long links which is got by export-uri method is valid. Can we get them just one time and the end of the call for example and assign them to call entity as a field. Or we need to get them every time we open call entity? Second approach a little bit harder to implement.
In recorder logs I saw interesting line:
Generated URL:
'https://genpc01.omni.local:8107/FFFFFFFF7B54553155552235373465623031363631303264303263383061616266356431613865303030312222696361646D696E225353535553537D79D3C5A8F8A6510A318A771629430AE6' Expires at: ##INFINITE##
According to this line link is valid forever. But it still not a guarantee.
I beliave that functionality that we want to implement is pretty basic, and please share your experiance about it.
#ArchitectureandDesign------------------------------
Anton Karelin
Jet Infosystems
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