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Custom IS_Attributes on custom scripts interaction connect

  • 1.  Custom IS_Attributes on custom scripts interaction connect

    Posted 11-10-2021 04:00
    Hi guys,

    we are in the process of migrating from scripter .NET to interaction connect and we are rebuilding our custom scripts to make them compatible with a modern browser architecture.

    We are having a very strange issue, where the IS attributes are being populated on IS_Event_Init() but they are something pulling the previous records data. e.g My first lead was Mr A and the custom attributes from the contact list are displayed, but when the next lead Mr B is presented, the standard attributes like callid and i3_identity are updated correctly but the custom attributes from the contact list still reflect the details of Mr A.

    Please let me know if there is anything that is unclear.

    Your help would be greatly appreciated
    #Integrations

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    Imraan Ismail
    Pivotal Data (Pty) Ltd
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