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Select the voice mail and on hold messages, and the on hold music you want to assign to this workgroup.
Use this setting to specify the path to a (.wav) file to be played as the voice mail message for the workgroup (ACD or non-ACD).
For removing System Voice Mail prompt for work-group level set below custom attribute for that work-group.Skip Voicemail Prompts : ALLThanks & Regards,Venkoba.
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