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  • 1.  Interaction Administrator is blank

    Posted 04-11-2022 14:54
    New to Pureconnect.  I logged on to Interaction Administrator and it's blank.  nothing in the left or right pane.  ideas?
    #Unsure/Other

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    Rod Dewar
    Service Federal Credit Union
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  • 2.  RE: Interaction Administrator is blank

    Posted 04-12-2022 02:15
    Hi Rod,

    Please make sure you log in with a user with administrative rights. If no permissions has been assigned to the user in IA then, nothing will reflect.

    Hope this helps.

    Rgds,
    Mark

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    Mark Muhona
    Pivotal Data (Pty) Ltd
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  • 3.  RE: Interaction Administrator is blank

    Posted 04-13-2022 02:00
    Service user ( the user which starts Interaction Center service ) has Admin right. Login with this user and assign Admin right to your user.

    Guchan

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    Guchan Erzorlu
    Call Center Resources Dan. A.S
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