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Get Chat attachments for later processing

  • 1.  Get Chat attachments for later processing

    Posted 04-19-2021 04:26
    #ICWS
    #InteractionConnectAdd-ins
    #Unsure/Other
    #AskMeAnything(AMA)
    #webchat

    Hello everybody,

    Did anyone solve task for retrieving of chat attachments for later processing? E.g. through ICWS sdk?
    Need to retrieve chat transcript and corresponding attachments, which participants exchanged each other during chat conversation.
    Policy Editor does not offer such opportunity to archive chat attachments directly, just chat transcript.

    Thank you very much for suggestions

    Best regards

    Pavel
    ​​​​​​​
    #AskMeAnything(AMA)
    #DigitalChannels
    #Implementation
    #Unsure/Other

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    Pavel Broska
    Alcasys Slovakia a.s
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