PureConnect

 View Only
Discussion Thread View
  • 1.  CIC Processing Failed

    Posted 01-13-2022 04:01
      |   view attached
    Hi All,

    CIC keep throwing this message and emails are unable to be queued, is there a workaround for such pain !



    Regards,

    Hussein
    #Routing(ACD/IVR)

    ------------------------------
    Hussein Alshamiri
    Hadef Information Technology Co.
    ------------------------------


  • 2.  RE: CIC Processing Failed

    Posted 01-13-2022 18:27
      |   view attached
    Hi @Hussein Alshamiri,

    See the following knowledge article - https://genesyspartner.force.com/customercare/kA91T000000XZCNSA4?name=What-is-the-CIC-Processing-Failed-folder and provided solution:

    Thank you,
    Ben

    This work is my own and is in no way associated/attributed to any current or former employer. I do advise testing any of the provided handler/logic in a DEV or non-PROD environment first before running it in a PROD environment. ​


  • 3.  RE: CIC Processing Failed

    Posted 01-14-2022 05:31
    Hello @Benyamin Ioffe, ​

    Thank you for your tip, it also worked on my side.

    Regards,

    Hussein

    ------------------------------
    Hussein Alshamiri
    Hadef Information Technology Co.
    ------------------------------