Hi,
I have a new customer who currently uses a Skype-for-Business plug-in to allow them to click-to-dial phone numbers in their CRM screens and have SFB handle the call.
I want to replace this functionality with a solution that takes the click-to-dial phone number and places the call from Interaction Connect.
I have read the Genesys information at
Click to Dial a Web Page Hyperlink
https://help.genesys.com/cic/mergedProjects/wh_icde/desktop/click_a_web_page_hyperlink_to_place_a_call.htm
I tried to do this by changing the CallTo: protocol on the computer from SFB to Interaction Connect, but it is looking for a locally installed application to point to. I can use Interaction Desktop, but the customer is using Interaction Connect so I have no way of calling Interaction Connect (that I know of).
How do other people do click-to-dial for Interaction Connect?
Is there a Genesys utility or app to load on the PC, so Callto: protocol can point to it?
Thanks,
#ArchitectureandDesign#Implementation#Telephony