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  • 1.  Extract Data from Optimizer

    Posted 08-28-2019 12:31
    ​Is there a way to extract the schedules from Optimizer into excel format keeping all of the details that were in Optimizer? #optimizer​
    #AskMeAnything(AMA)

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    Chris Cover
    Workplace Safety & Insurance Board
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  • 2.  RE: Extract Data from Optimizer

    GENESYS
    Posted 08-28-2019 12:35
    Hi Chris,  what are you looking to do with the schedules in excel?  Are you looking for a visual (graphical view) or activity start and end times and durations?

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    Daniel Rickwalder
    Genesys
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    Original Message


  • 3.  RE: Extract Data from Optimizer

    Posted 08-28-2019 12:59
    ​The purpose would be to create a repository of schedules in the event that Optimizer isn't available (such as last week) so that we have access to the details of everyone's schedules including activity start and end times and durations. #optimizer​

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    Chris Cover
    Workplace Safety & Insurance Board
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    Original Message


  • 4.  RE: Extract Data from Optimizer

    GENESYS
    Posted 08-28-2019 13:03
    there are several reports that have detailed schedules .  here's a link to them (Click Optimizer on the left hand side of the screen)  https://help.genesys.com/cic/mergedProjects/wh_rh/desktop/interaction_reporter_introduction.htm

    take a look and let me know if they meet your need.

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    Daniel Rickwalder
    Genesys
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    Original Message


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