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The "PureConnect Installation & Configuraton Guide" (https://help.genesys.com/pureconnect/mergedProjects/wh_tr/mergedProjects/wh_tr_installation_and_configuration/desktop/about_pmq.htm) beings by stating:
"PMQ is a queuing system that allows data destined for the database to queue to memory and/or disk when the database is temporarily unavailable" <- which has been my understanding, as when the database is disconnected for some reason.
But then it goes on to say:
"...or if there is a backlog of data (the data generated by CIC temporarily exceeds the rate by which it can be inserted into the database)." <-- is this saying that all subsystems that can use PMQ will do so even when the database is available, if the incoming real-time data cannot be written to the database quickly enough?If so, what is that "rate"?We do often experience a slight delay in interaction data showing in ICBM even when operating on our East-coast IC server (same location as database).What determines when PMQ files beging being written vs. directly to the dB?Is there a PureConnect system limiting factor or parameter?Is there a measurement we can apply to our Oracle database?The database is Oracle, using DataGuard to replicate to our West-coast location. Could that be affecting database writes in real-time & forcing use of PMQ files?
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