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Response management not matching security settings.

  • 1.  Response management not matching security settings.

    Posted 10-08-2021 10:51
    Hello.  I currently have one user who is having an issue with her response management.  On her "favorite" responses she is only seeing 1 out of 4 responses granted by a specific workgroup.  I also see that 4 responses are showing that she should not have access to.  I verified her access control and security settings, everything is checked that is suppose to be and the 4 she should not see are unchecked.  I verified with another user in the same workgroup and it is working fine for the other user.   I created the user in our test environment with all the same groups and roles and it worked perfectly fine.  I removed her from all her workgroups and re-added her to no effect.  My question, is there anywhere else I can check to see if perhaps something is cached or locked? Perhaps on the server?
    #SystemAdministration
    #Unsure/Other

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    Michael Coughlan
    Delta Dental Plan of Michigan, Inc.
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