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  • 1.  Calling a handler thru a API

    Posted 05-16-2022 13:55
    I already have a handler that looks up the schedules for open or close via skills keywords. How can I call that handler thru a API?
    #Handlers

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    Richard Smidt
    Smart Start, Inc
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  • 2.  RE: Calling a handler thru a API

    Posted 05-16-2022 14:00

    Via ICWS:  Communicating with Handlers

    This works a lot like the custom notification toolstep/sendcustomnotification.exe.



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    Aaron Lael
    State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
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  • 3.  RE: Calling a handler thru a API

    Posted 05-17-2022 02:24
    Interaction Center Web Services (ICWS) (genesys.com)

    /icws/{sessionId}/system/handler-notification

    use above one and from api you can call the handler.



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    Aasif Aleem
    STC Pay
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