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  • 1.  Interaction Migrator Issues

    Posted 03-21-2022 04:57
    Dear Pureconnect Community,

    Good Day,

    I would like to seek for your opinion if using Interaction Migrator is okay to migrate all the configuration of the CIC.?

    Right now im trying it to a test server and facing this issue. "The Home Site for this server has not been changed" Any idea what is the issue on this?

    Also is there any other way or tools that we can use to do the migration for CIC?

    Regards
    Dan Kenneth Sta Iglesia
    Perfect Presentation
    #Implementation
    #SystemAdministration

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    Dan Kenneth Sta Iglesia
    Perfect Presentation Telecommunication
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  • 2.  RE: Interaction Migrator Issues

    Posted 03-28-2022 09:09
    Don't Migrate recorder key. and yes homesite must differ

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    ryan hedlund
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  • 3.  RE: Interaction Migrator Issues

    Posted 03-29-2022 02:19
    Hello Ryan,

    Thanks for the information regarding the recorder key. For the homesite its already fixed i changed it to different number.

    Regards
    Dan

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    Dan Kenneth Sta Iglesia
    Perfect Presentation Telecommunication
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  • 4.  RE: Interaction Migrator Issues

    Posted 03-29-2022 02:10
    Hi,

    Do not select following items with Migrator :

    o Certificates
    o Config Certificates
    o Custom Handlers
    o Dialer Configuration
    o Handlers
    o IP\Handlers
    o License File
    o Media Server
    o Port-To-Certificate Mappings
    o Server Certificate Files
    o Server Certificates

    I never use Migrator. Instead, I'm using dsEditU.
    With dsEditU app, you can export needed items (users, workgroups, roles, stations, ip phones etc.) as .xml file.
    Then you can edit them and replace parts (like server name). Then you can import those .xml files into new server.

    Regards,
    Guchan Erzorlu

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    Guchan Erzorlu
    Call Center Resources Dan. A.S
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  • 5.  RE: Interaction Migrator Issues

    Posted 03-29-2022 02:22
    Dear Guchan,

    Good Day.

    Thank you very much for this information. Now i can take note of these items and dont select on my next testing. We are still in a process of testing this application to migrate.

    Again thank you very much

    regards

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    Dan Kenneth Sta Iglesia
    Perfect Presentation Telecommunication
    ------------------------------