The biggest reason would be efficiency - one of the top goals for those managing large and complex self-service environments. Being able to design a flow that can be used across multiple Interaction types allows designers to focus on their business outcomes. After creating the best solution for that outcome, it can then be applied across multiple interaction types at once. This saves significant development time and allows for accurate, cross-channel reporting of that solution.
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Tom Shallon
Genesys - Employees
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Original Message:
Sent: 10-23-2019 14:34
From: Cole Callahan
Subject: AMA - Leveraging Intelligent Automation
Hi @Tom Shallon and @Matt Sifferlen!
Being Product Managers, I know both of you have a lot to say about Intelligent Automation. Given customer feedback, why/how should customers leverage Intelligent Automation for multi-channel interaction flow design? :)
#Ask Me Anything (AMA)
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Cole Callahan
Genesys - Employees
Online Community Coordinator
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