Hello,
I have a user that after a call ends and current status goes to follow up it doesn't go to available automatically it goes back to the workgroup like he was on a call. He has to manually put himself back to available. Is only user having this problem. Any suggestions.
#AskMeAnything(AMA)#Omni-ChannelDesktop/UserInterface#Telephony------------------------------
Horacio Gutierrez
California Department of Insurance
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