Thanks for reply,
Sure idea is that SSP starts automatically when the machine starts but if so the network adapter should be considered, Agents could work form home (VPN) in the campus with Ethernet or WIFI..
how can I create a rule ?
Yes I agree an additional script might be an option but on the other side additional "doing" for the Agents pretty sure some might be able to handle some not.
I prefer sometehing like skype..you start it and everything is ready...that is what our costumer expects.
Some Agents missing the "toast" pops not up, any idea ?
best regards
Horst
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Horst Eppich
Boehringer Ingelheim GmbH
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Original Message:
Sent: 11-16-2020 05:44
From: Egill Palsson
Subject: Interaction Connect / Interaction desktop Client
Have you though about creating a rule that starts SSP automatically when the machine starts, I imagine this would make things easier for the agents. After they have logged in for the first time, the information is automatically saved in the browser.
Also, I believe you could achieve this with a small script, that you could place on the desktop, and instruct the agents to start Interaction Connect from there. The script would then run the SSP, and then open the browser to Interaction Connect.
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Egill Palsson
Advania Sverige AB
Original Message:
Sent: 11-16-2020 03:12
From: Horst Eppich
Subject: Interaction Connect / Interaction desktop Client
Dear Community
I am testing the Interaction Connect Client at present.
but when I start and log on in Interaction desktop Client and use Sip Soft Phone as a wks, the SSP is starting by itself and is up and running .
(as long as the SSP was provisioned one time)
When I start and log on in Interaction connect Client and use Sip Soft Phone as a wks the SSP is not up and ready. I have to re- start the registration process.
Any recommandation how to change that process, makes it easier to handle for Agents?
best regards
Horst
#SystemAdministration
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Horst Eppich
Boehringer Ingelheim GmbH
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