We created an automation a while back to insert calldata to a Dialer campaign and have now discovered that there are possibilites to send an ICWS request to do a campaign reset which will remove one step from our management every day.
However, even though we create a session call (which works fine) the next call just never executes.
Have anyone used the
https://help.genesys.com/developer/cic/docs/icws/webhelp/icws/(sessionId)/dialer/reset-campaign/index.htm?
We read the documentation that we should just provide the campaignId and GUID of the campaign as a JSON object in the body,
{ "campaignId" : "3D9BE3C234224297B799C60B126567C0"}
And we have tried alot of variations of the campaign GUID :)
But we always get the same error message back.
{
"errorId": "error.request.invalidRepresentation.malformed",
"errorCode": 0,
"message": "Invalid parameter value was specified."
}
Suggestions or pointers to the correct syntax?
The CSRF Token and Cookies etc are correct in the call, so they are not the issue.
#Integrations#Outbound------------------------------
Pontus Bjorling
Senzum AB
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