Hi All,
How can we monitor/check those interactions in Genesys PureConnect reporting which are going to voicemail?
For example, when customer is calling after playing welcome message call is directly going to voicemail if no agents are available. We have to check all such interactions in reports which are going to voicemail.
What all configurations needs to be done to achieve this?
Thanks in advance..!!
#Reporting/Analytics------------------------------
Rahul C Tyagi
Accenture India
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