Thanks. Currently, we use Eic_Note to display member ID and call ID in the following format:
Member ID: $(XXXX_MemberID) | Call ID: $(Eic_CallID)
Using your format, I believe it would look something like this:
"Member ID:" & sXXXX_MemberID & "\r\nCallID" & sEic_CallID
Am I on the correct path?
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Barry Farrington
Long Term Care Partners, LLC
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Original Message:
Sent: 11-22-2019 11:52
From: Mark Tatera
Subject: Display custom attributes in Screenpop
Barry,
I misspoke in my previous post. I used the wrong slash. You need to do a Backlash not a frontslash. So your value would look something like this "Customer Name: " & sCustomerName & "\r\nNumber:" & sCustomerNumber
You may need to adjust the variable names but I think this should give you a good idea as to how to format the string.
Thanks,
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
Original Message:
Sent: 11-22-2019 11:42
From: Barry Farrington
Subject: Display custom attributes in Screenpop
Hi - could someone provide a sample screen shot from Attendant as to how the /r/n needs to be added? I just tried adding the /r/n to the Eic_Note attribute and the /r/n displays in the IC Notes, which is not what I would have expected to happen.
Thanks!
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Barry Farrington
Long Term Care Partners, LLC
Original Message:
Sent: 11-21-2019 15:42
From: Egill Palsson
Subject: Display custom attributes in Screenpop
This can be achieved if you are populating the Eic_Note attribute using /r/n as a separator between the attibutes you want to use. I am doing this and it just works ;)
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Egill Palsson
Advania AB
Original Message:
Sent: 11-18-2019 12:53
From: Raghav Gupta
Subject: Display custom attributes in Screenpop
Hi Iionel,
With this I am able to populate the screen pop but all the attributes are coming in one line like:
CustomerName, Number
I want to display them as
CustomerName
Number
Is there any way I can achieve this?
Thanks
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Raghav Gupta
Accenture USA
Original Message:
Sent: 11-15-2019 03:15
From: lionel Florence
Subject: Display custom attributes in Screenpop
Hello,
The easiest way is to use the Eic_ClientMsg attribute in your script. This attribute will be displayed in the screenpop. It does not modify any system info in the DB or any system behaviour. The follwing screen shot shows how we add the name of the contact previously retrieved from a directory to the agent screen pop message.
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lionel Florence
HELPLINE
Original Message:
Sent: 11-12-2019 15:20
From: Raghav Gupta
Subject: Display custom attributes in Screenpop
Hi All,
I want to display custom attributes in screen pop when an agent receives the call as well during alerting.
I want to display in the agent desktop while alerting the below list of attributes:
1. Caller Intent
2. Exit Code
3. ANI
the same should be visible in the agent desktop when the agent receives the call.
I have no clue where and how to customize the screen pop, any help would be highly appreciated.
Thanks in advance!!
#ArchitectureandDesign
#Omni-ChannelDesktop/UserInterface
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Raghav Gupta
Accenture USA
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