Yes, there will be some margin or error. The timelines are fusion of data from different source that we try to resolve as best as possible but some scenarios will create some drift in the timeline. What version was this done with?
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Rick Lyndon
Staff Software Engineer - Team Lead
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Original Message:
Sent: 02-15-2021 11:46
From: Rafael Guillen
Subject: Interaction Recorder - Events Indicators
Hello everyone. I have a problem with Interaction Recorder. The event indicator does not match with respect to the offset start and end times for the hold event and call transfer. Is there a margin of error in the times for the event indicator? The event has no impact on the operation or on the recordings.
I appreciate the help you can provide.
Rafael Guillén
#SystemAdministration
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Rafael Guillen
Cibercall USA Corp
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