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Topic Manager and Topic Spotting

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  • 1.  Topic Manager and Topic Spotting

    GENESYS
    Posted 02-10-2021 14:43
    No replies, thread closed.

    Hello Community Members,​

    Today we are happy to announce the availability of topic manager and topic spotting within speech and text analytics in Genesys Cloud.

    With     this capability, customer can create topics or use the 39 out-of-the-box topics to gain valuable business level intelligence about their interactions in Genesys Cloud.

    For more information, see About programs, topics, and phrases, Set topic and program permissions, and Select a default program in Speech and text analytics settings. This feature requires a Genesys Cloud User 3 subscription.



    #SpeechandTextAnalytics

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    Rakesh Tailor
    Director, Product Management - Workforce Engagement
    Genesys Cloud
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