Genesys Cloud (formerly PureCloud)

Discussion Thread View

Voicmail still open? Or on an outbound call?

  • 1.  Voicmail still open? Or on an outbound call?

    Posted 4 days ago
    Edited by Bill Schanbacher 4 days ago

    Hello -- Using Genesys Cloud 2.5.620.0:
    Via [Queue Activity] or [Dashboards] , is there an easy way to see if an agent simply didn't close out of their VM?
    I can't tell if an agent simply forgot to close their VM/Done or they're on an actual call in the Dashboard screenshot below. I could go to Interactions and see if their call is still live but that is a bit cumbersome and takes some loading time.

    Thanks in advance.
    #PureCloudQAEpisode

    ------------------------------
    Bill Schanbacher
    Inspiritec, Inc.
    ------------------------------