Genesys DX (formerly Bold360)

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  • 1.  What languages are supported by the Genesys DX AI?

    GENESYS
    Posted 11-16-2021 12:11
    Hey Team,

    Which languages does Genesys DX's AI support across the various functions, like the chat window or the search widgets?

    Cheers,
    Rebecca

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    Rebecca Roberts
    Genesys - Employees
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  • 2.  RE: What languages are supported by the Genesys DX AI?

    GENESYS
    Posted 11-17-2021 13:24
    A variety of different languages are supported across the different AI functions.

    For the conversational widgets, the following are supported:

    • Dutch
    • English
    • French
    • German
    • Hebrew
    • Hindi
    • Norwegian
    • Spanish
    • Turkish
    For the search widgets, the following languages are supported:

    • Arabic
    • Azerbaijani
    • Bulgarian
    • Chinese
    • Croatian
    • Danish
    • Dutch
    • English
    • Estonian
    • Finnish
    • French
    • German
    • Greek
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Latvian
    • Lithuanian
    • Malay
    • Maltese
    • Norwegian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swedish
    • Thai
    • Turkish
    • Vietnamese
    For the agent workspace, the following languages are supported:

    • Dutch
    • English
    • French
    • French (Canadian)
    • German Hungarian Italian Japanese Korean
    • Portuguese (Brazilian)
    • Spanish

    For the customer chat window the languages are broken into two groups. First those supported throughout:

    • Dutch
    • English
    • French
    • German
    • Italian
    • Japanese
    • Korean
    • Spanish
    Second those supported although that need to have the branding of the chat windows translated:

    • Afrikaans
    • Arabic
    • Bengali
    • Bulgarian
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • English (UK)
    • Finnish
    • French (Canadian)
    • Greek
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Malay
    • Norwegian (Bokmal)
    • Norwegian (Nyorsk)
    • Polish
    • Portuguese
    • Portuguese (Brazilian)
    • Punjabi
    • Romanian
    • Russian
    • Slovak
    • Swedish
    • Thai
    • Turkish
    • Ukrainian
    • Vietnamese


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    Anthony Romero
    Genesys - Employees
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