Genesys Cloud CX

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  • 1.  Inbound Ringer Sound

    GCAP Member
    Posted 06-13-2019 10:06
    Good morning,

    One topic that has repeatedly come up is the question as to whether our agents can change the inbound ringer sound. To quote one of them, it sounds like "electronic crickets", and I don't disagree. Having that in your ear all day, even with volume down can be a piercing experience. I've dug through settings upon settings within PureCloud, and I haven't had any luck finding it. And the documentation around this is sparse, if not non-existent. It seems like a very easy feature to have, and one that I know would save my agents a lot of literal headaches. Am I missing something, or does anyone have a creative workaround for this?

    Thanks!
    -David
    #Telephony

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    David DeGrandpre
    Orthofi
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  • 2.  RE: Inbound Ringer Sound

    Posted 06-20-2019 09:56
    Hi David!

    Thank you for posting your question here in the community! In the most recent episode of the PureCloud Community Q&A Show, @George Ganahl shares his thoughts on your question! Check it out!
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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 3.  RE: Inbound Ringer Sound
    Best Answer

    GENESYS
    Posted 06-28-2019 10:16
    I dug back into some Developer conversations, and the consensus (a year ago) was that it needs to be voted up on the Ideas Lab. Many internals are sick of the ringtone as well, but it is hard-coded in the web code (not the web page, but the code that runs in the background).

    There are multiple Ideas already out there:

    https://purecloud.ideas.aha.io/ideas/CLINB-I-587

    https://purecloud.ideas.aha.io/ideas/PCTEL-I-149

    https://purecloud.ideas.aha.io/ideas/PCTEL-I-166
    (This one is the most recent and has 2 votes, while the others have 1 vote each.)

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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